For a few years now we have seen Unified Communications (UCaaS) gaining significant popularity as a preferred choice of the communication system for businesses.
Why? Since UC has the ability to unify all communication channels, it is often considered as a vital tool that promotes collaboration and productivity within organizations.
The system also offers access to technologies such as video conferencing, contact center and analytics at a much lower cost, reducing the overall expenditure of businesses to a great extent.
However, we must know that UC doesn’t represent a single technology. It is this great interconnected system of communication devices and applications that can be accessed through a single interface.
UC’s essential purpose is to integrate both real-time communication (messaging, voice, video, etc.) and asynchronous communication (email, fax, etc.) into one single interface so that the user has access to all the tools on any device.
With UC, it is also possible to switch between different modes of communication within the same session. This means, users can start their communication through email and can quickly turn it into a real-time conversation through calling or instant messaging without any disruption.
These systems are typically deployed on-premise or on the cloud -in Asignet’s case-. A cloud-based UC system is also known as UCaaS (Unified Communications as a Service) and is one of the cost-effective ways to implement UC without investing in expensive IT infrastructure.
In order for UC to work, the environment requires support from multiple back-end systems, also known as UC platforms. These platforms allow integration of multiple communication services and facilitate a front-end interface for the users.
UCaaS Key features
One of the key features of the Unified Communications system is the ability to integrate with other business productivity tools and enterprise applications.
A key example of this is CRM integration that can bring a host of benefits to the business as it essentially allows accessing the data and initiating communication with customers directly from the CRM interface.
This is typically done through communication APIs that allow data exchange between the two systems. Similar integration is also possible with third-party collaboration tools such as Slack, which allows businesses to communicate with external vendors or partners without actually leaving their UC interface.
Unified Communications offers businesses the ability to truly remain productive through effective collaboration, even if the teams are geographically distant.
It unifies and simplifies all modes of communication and that too at a much lower cost compared to traditional lines of communication.
UC can also be linked to reduced expenditure on travel costs as it offers the facility to establish meetings virtually through high-quality video and web conferencing technologies.
The cloud-hosted services have further made it possible for Unified Communications offers businesses the ability to truly remain productive through effective collaboration, even if the teams are geographically distant. It unifies and simplifies all modes of communication and that too at a much lower cost compared to traditional lines of communication.
UC can also be linked to reduced expenditure on travel costs as it offers the facility to establish meetings virtually through high-quality video and web conferencing technologies.
Teams + UCaaS
Working towards unified communications as Microsoft Teams promotes connection and simple conversation to help people raise awareness about shared work. In addition, it allows members of a work team to see, integrate and access work projects so that everyone is kept informed.
Unlike other instant communication tools, Teams offer integration, interaction, and security in conversations and business documents that are worked on in Office 365.
Contact us if you want to know more about Unified Communications.
