The most successful companies of tomorrow will be those that build a culture of collaboration; a culture that transforms their business.
Communications are a critical organizational resource, and Unified Communications (UC) is a much easier vehicle to manage and scale, and UC offers the visibility and control that is essential to enterprise IT deployments.
Unified Communication is the integration of communication services such as IP telephony, video conferencing, instant messaging, presence and directory sharing, screen sharing and voicemail, e-mail, SMS and fax. This provides a consistent user interface across multiple devices including PCs, Tablets, and Smartphones.
The need for safe, reliable, and easy-to-use communications tools has given rise to a UC strategy that integrates multiple communications modalities inside single management and security bubble. The result is more effective communication, improved collaboration, and a boost to security and regulatory policies. Now that mobility is the primary networking vehicle for end-users, it’s time for IT departments to make mobile unified communications a priority.
The end-users in the unified communications market include BFSI, IT, Telecom, healthcare, retail, education, travel and hospitality, and others. In 2017, the IT Telecom segment accounted for the highest market share owing to an increasing need to improve enterprise communication and improve productivity. The demand for unified communication has increased from startups operating in this sector to improve workforce collaboration and reduce costs.
The most important benefit of UC is the ability of organizations to finally leave behind the uncontrolled, untracked mish-mash of the consumer-centric, carrier, and third-party communications tools traditionally applied over the years.
These advantages will enable UC to become the dominant provisioning strategy and mechanism for organizational communications over the next five to 10 years.
The industry also expects to see, aided in no small part by BYOD-centric communications, the final merging of networks and telecom. The one thing that is certain is that we can all agree that the twisted-pair phone line and traditional PBX are completely obsolete. Moreover, UC is fully compatible with both WLAN and cellular services and will fit quite nicely with all-IP 5G services as these become common over the next five years.
According to new research, the Unified Communications market is anticipated to reach over 186 billion USD by 2026. In 2017, the IT telecom segment dominated the global market, in terms of revenue. North America is expected to be the leading contributor to the global market revenue during the forecast period.
It is recommended that organizational IT departments begin exploring UC alternatives if they’ve not already begun or done so. The field will continue to evolve, especially via the roll-up of additional functionality, but the UC solutions available today are already hard at work in organizations of all sizes and missions.
Evolution and predictions of Robotic Process Automation in Unified Communications
Along with Robotic Process Automation (RPA) and Wayfast, our aPaaS platform, unified communications can be easily implemented in any small, mid-size or large organization by installing RPA software on the customer’s network and is tasked to execute automated and required transactions through workflows created in Wayfast.
This interacts autonomously with Skype and network infrastructure, Active Directory, HR systems, and O365 services to provision, operate and control the users and usage of those services without human intervention. This allows for increased productivity and costs savings when implementing and operating a next-generation communications platform.
Our Unified communication solution enables an average of 25% per user with respect to a UC solution of the competition, also achieving greater integration with the office automation tools.
High implementation costs and concerns related to data security are major factors hampering the growth of the global RPA market. In addition, lack of awareness about robotic process automation tools, and services in some developing, and underdeveloped countries is another factor restraining the growth of the target market. Moreover, RPA cannot be deployed where the process is not standardized and requires frequent human attention.
North America dominates the global RPA market in terms of revenue contribution and is expected to maintain its dominance over the forecast period. This revenue growth and market dominance can be attributed to the early adoption of virtual, and next-generation technology, coupled with the presence of major vendors in the US.
The market in Europe accounts for the second position in the global market and is expected to witness moderate growth over the next 10 years. The market in the Asia Pacific is expected to witness significant growth over the forecast period, owing to the increasing adoption of automated solutions, and services by various industries in countries in this region.
Automation and RPA will be central to the next phase of digital transformation which will be driving new levels of customer value such as faster delivery of products, higher quality and dependability, deeper personalization, and greater convenience. It is common for RPA solutions to contain some form of cognitive or artificial intelligence, which includes computer vision for training the bot agents in virtual environments or general machine learning for improved decision meetings.
RPA software can be implemented in any facet of enterprises where manual processes are in place, with the most common adaptability into sales, supply chain departments, finance, and operations.
Contact us for more information about the implementation of Unified Communications through Robotic Process Automation.