Next-Generation Managed Services

Market leading IT Lifecycle Management Technology requires
Next-Generation Managed Services and solution support expertise for our diverse customer needs.

Invoice and Contract Management

We are the next generation of TEM/ITAM. Asignet changes the way that companies process telecom, mobility, and IT invoices. The traditional method of paper form invoices, outdated vendor data exchanges or manual entry process takes too much time, increases the chance of human error, and simply cannot provide the line item detail required for true cost management.

Our Managed Services team, using our proprietary RPA platform & parsing technology, will transform your invoices into a digital format and ensure accurate data mapping & client-specific needed system data normalization for the complete receipt-to-pay process.

Our Robotic Process Automation collects all digital invoices and stores them into our centralized cloud system. All “robots” are monitored and updated in our NOC by our Team to ensure process completion. These invoices will be automatically processed and validated according to all best-practice and client business rules.

Our Contract Management engine systematically analyzes all line items against purchase orders, contracts, and SLAs.

Inventory Management

The importance of having an accurate inventory of all assets is real and tangible. It can save your company significant money, reduces security risks, and mismanagement avoidance.

As are all modules, Asignet’s IT asset management solution is integrated with our platform. Our solution automates the discovery & collection of all invoices, inventory, financial and contractual data to manage the Telecom & IT asset throughout the complete life cycle.

Our Team ensures accurate parsing and normalization of all data into our solution, and our platform implements robust processes with a tool that automates manual processes with a high level of accuracy so you can emphasize what’s more important.

Provisioning & Catalog Management

The Asignet patented technology enables integrated, customized service catalogs, workflow processes, and Vendor integration that will automate the provisioning and MACD activities for all TEM/Mobility/ITAM ordering needs in a fraction of the time of any other solution.

Customized workflow processes will feed updated information to our CMDB improving access to information and streamlining order desk activities.

The Asignet Team monitors all robotic provisioning processes in our NOC to ensure process completion. As client service needs change and/or Vendor portal information changes, our Team will make any needed changes to robotic processes, data normalization, contract management, and service catalogs.

Global Help Desk

The Asignet Global Help Desk is based on a proprietary, multi-channel platform that allows both technical and non-technical users needs to be met. The HD incorporates the management of internal change order processes, trouble-shooting, and provider/HD agent coordination.

Our client end-users access our Global Help Desk solution of technology and personnel through a self-service portal, calls, emails, and/or chat.

Our Agents can execute automated workflow transactions through our patented Robot Technology, logging all requests, and monitoring all calls to assure the high level of service your organization demands. We help you to increase productivity and save money.

Dispute Management

Asignet will help minimize the risk of billing errors by properly dimensioning your network for your business needs. We guarantee that the bills are properly paid. Our solution systematically identifies any discrepancies that may exist in the system for our Team to research and correct.

Asignet’s dispute management portal is user-friendly and includes detailed case information for all stages of the dispute & resolution process.

Our Team engages & manages the process according to client needs; just system support to partnering in the process to complete process & resolution management.

By optimizing your Managed Services you will get more agile and traceable processes that help to uncover billing inconsistencies, eliminating late payment charges and enables faster dispute resolutions.

The dispute management portal is provided for vendors to manage all the open cases.

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The first step to get the only technology that gives you full control of the entire IT Lifecycle.