Large corporations have been seeking new strategies to control, optimize and drive efficiencies of their IT and communications costs, assets and services. This is a huge challenge because enterprises are looking for TEM vendors to cover cloud application licensing, unified communications as a service (UCaaS) and Internet of Things (IoT) connectivity service models.
As companies embrace digitalization, TEM providers are evolving their offerings as enterprises’ range of fixed (voice and data) and mobile devices expand and diverge. These include consumption-based services and other IT-related services and inventory trackings, such as unified communications and collaboration (UCC), voice over Internet Protocol (VoIP) and IoT expense management.
As a recent Gartner survey state: “When deploying telecom expense management (TEM), the average total cost of ownership (TCO) reduction of communications services is 13% — with more than two in five enterprises reporting a TCO reduction of between 10% and 20%. Furthermore, 36% of enterprises saw a reduction of less than 10%”.
While TCO of communications services reduction is important, within the overall top 10, enterprises generate more value from process enhancements, optimizations through control and potential scalability, and the benefits of TEM are clear with TEM helping to improve business process outcomes, to provide better visibility and extend scale and geo scope, the main challenges are time to implement and hidden costs resulting in lower than expected TCO reduction.
Customers select TEM providers based on TCO reduction and expected performance, and/or scalability. They also expect a unified pricing scheme, responsiveness, professionalism in negotiation and sales, flexibility and solution innovation.
For enterprises with international requirements, it is common practice for TEM providers to partner with other providers to cover a technical requirement or to complement geographic reach, but that’s not the issue in this case.
Here are our 5 key trends for TEM Industry:
1- Cloud is growing fast: As digitalization is covering all fields, IoT capabilities from enterprise application software and cloud vendors are rapidly becoming standardized services within cloud platforms, changing how enterprise architecture and technology innovation leaders must make vendor selection decisions.
Unlike traditional Managed Mobility Solutions, Asignet Mobile & Cloud Process based on Asignet Process & Automation Driven Technology is the only solution that allows for combining the service provided by the operator with the user, their identification, and their use and access privileges.
Operating through workflows that are carefully designed for each company and every need, Mobile & Cloud Process also obtains carrier billing information and compares and contrasts with the service of the user, by utilizing an exclusive application installed on the mobile device. Know more in our Mobility Managed Services solution.
2- Robotic Process Automation: The market for RPA is advancing rapidly and widespread adoption of robotic process automation could radically transform the Business Process Management marketplace in the next decade.
So, how does the “robot” works? It automates back-end business processes and is fully integrated to a proprietary cloud-based zero code web, mobile and workflow platform called WayFast. Asignet’s RPA integrates to workflow processes with and without service-oriented architecture (SOA) interfaces, enabling rapid scaling across fixed, mobile, cloud and IoT environments.
This same “robot” holds true in the provisioning Salesforce licenses, Office 365 licenses, iPhone’s or SIP trunks, etc. Asignet’s Robot combined with workflow creation, HR/LDAP integration, and the expert worker creates the true bridge for Technology Expense Management through RPA.
This increases operational efficiencies and provides support with cost transparency and visibility for enterprises, and also as a network analyzer to collect enterprise hardware and services data. It maps data with the enterprise configuration management database (CMDB) using another proprietary parsing tool to breakdown any invoice or inventory file stored in any format. It maps assets to invoices, automates employee onboarding and offboarding, using identity and access management (IAM) for accuracy.
3- Real inventory tracking: The importance of having exactness in the Telecom Inventory is real and tangible. It can save a company to expend a lot of money and reduces security risks and avoids mismanagement.
Asignet’s integrated IT asset management solution is based on its RPA platform. It automates discovery, collection & real tracking of inventory, financial and contractual data to manage the Telecom & IT asset throughout their complete life cycle.
Asignet’s platform implements robust processes, with a tool that automates manual processes with a high level of accuracy so enterprises can emphasize what’s more important.
4- Centralized Platform: The existence of having an automated discovery & collection of inventory, financial and contractual data in a central repository (CMDB) to manage the Telecom & IT asset throughout their complete life cycle it’s changing the game in the industry.
When implementing an impactful TEM/MMS, ITAM, UCaaS, and Cloud strategy, the key is to identify an effective, comprehensive process that reduces expenses, increases operational efficiencies, provide integration and minimizes risk, all in once.
Some companies opt to acquire more than one tool to achieve these goals, which can result in more confusion and inefficiencies.
So here’s when it comes Asignet’s services: The creation of an active real-time CMDB created by the continuous scanning of inventory and configuration allows companies to take full advantage of this TEM technology at the same time providing enhanced security through complete traceability.
Server provisioning is a perfect example because of the golden image where software and configuration settings remain the same at each new deployment.
5- MMS migrates to managed services: Mobile Managed Services is key to the success of an organization’s digital business transformation and it changes the way that companies process telecom and IT invoices. The traditional method of paper form invoices or manual entry process takes too much time and increases human errors. An optimized Managed Services team using our RPA platform will lead your invoices information into a digital frame.
Asignet’s process automates contract management and dispute management. As it downloads both invoice and inventory detail at the service ID level and compares in real time that detail to its related contracts and rate tables. Then the system will manage the process of filing disputes with carriers, to help ensure the recovery of credits and the management of short-pay decisions, helping you optimize expenditures and improve cash flow.
The amount of telecoms data being generated by individuals and businesses every second of every day is numberless and we can assure that Asignet’s RPA is revolutionizing the way enterprises think about and administer business processes, IT support and workflow processes, remote infrastructure, and integration.