The Need for ITIL & a Connected CMDB for TEM/MMS
The IT Infrastructure Library (ITIL), which represents a set of best practices for IT service management defines four primary tasks for a CMDB, and according to this, the four major tasks of configuration management are: Identification of configuration items to be included in the CMDB (Circuit Inventory, Routers, Switches, Wireless Access Points, HR, LDAP, Locations […]
The Crossroads Amid IT Financial Management and TEM/WEM
It is difficult to meet the real needs of both midsize to large enterprises when both telecom and IT products and services appear to be free or very expensive with no real proof to the business units. These costs run into the trillions -yes, trillions- of dollars to operate, and this overall cost is […]