IT service management is a complex process. There are so many things to do in order to have an efficient IT department, and the list only continues to grow with time. Service desk tickets, ticket categorization, SLA monitoring, workflows. With all of this information being managed by humans – it can be difficult for employees to keep up with everything that needs to be done at their company. This is where automation comes into play.
The efficiency with Better Automation
Let’s talk about the IT service desk. The process of managing tickets in an organization can be very time-consuming – especially if there are multiple employees involved with each ticket. When using automation for this process you will reduce the amount of human error that is usually associated with these tasks.
Asignet technology enables companies to better manage what they need to be done on a day-to-day basis. It empowers the IT Admin, using RPA to maintain, update, and control repetitive tasks. The IT Admin will gain time to focus on what really matters. This means that once your company has created its best practices and workflows, all new requests or actions regarding IT management can happen automatically without any human interaction. Once again, reducing errors and saving valuable time/resources so you don’t have to rework things later down the line because someone forgot something important during manual data entry into a ticket.
Workflow Engines Improve Efficiency with Better Automation. Another great thing companies can implement is a chatbot within their service desk platform. Chatbots help employees manage requests at all times of day or night – even when no one is there to answer them. It only takes minutes to set up these intelligent virtual assistants, but they save hours overtime.
With this system, you can manage all aspects of your IT department from one central platform – including ticketing, workflows, and automated tasks. Automation will improve IT management efficiency.
Streamline Processes
IT Asset Management can help your IT department streamline processes while saving time and money. This system allows for automated ticket routing as well as other features.
Automation for IT management doesn’t stop with the ticket process. Another great example of automation would be in the realm of cloud computing and hybrid clouds. Many companies move their data to a more cost-effective “cloud” where they can save money on hardware costs – but this is not always an easy transition.
Through the first IT & Telecom ERP, based on the Asignet Process & Automation Driven Platform and the Robot, which works by interacting with all assets in the distributed and centralized corporate network, you will be able to implement processes for the full lifecycle of services that are assigned to people working in the company.
Cloud service providers are constantly changing what services are available, how much it will actually cost you each month, etc. This makes it difficult for your company to budget correctly if nobody understands exactly what resources you have access to at any given time throughout the year.
Automating this process means that all new requests regarding cloud platforms or resource allocation will go through an automated workflow engine like IT Asset Management first before being presented to upper-level/executive management for approval. This ensures that your company is always up-to-date on what resources are available to them, and how much it will cost each month – saving you time/money.
In conclusion, while automation by itself does not totally restructure the traditional IT service desk process to make it more efficient and less time-consuming – workflow engines like IT Asset Management can help your company manage its cloud platforms better than ever before. Companies can automate more processes and save time/resources. This is why automation for IT management has become so important in today’s business world – especially when it comes to the cloud.
