If enterprises are struggling to identify what they’re spending, where and why, they probably need a checkup and solution to provide visibility.
Commonly organizations put telecom invoices on a purchase order and pay the invoices as is because the complexity of the invoices is astonishing and failure to pay on time can lead to service interruptions or disconnected services.
This mechanism may give enterprises a reprieve during the payment process, but it also means they aren’t certain if the rates have changed if they’re dealing with third-party charges and if said charges are even accurate, leading to inaccurate records, and piles of support tickets becoming commonplace.
- High labor costs due to manual work
Telecom and mobility expenses are some of the highest expenses for enterprises and the costs of employees needed to manage this can be just as much as expensive.
Once you factor in managing service issues, support tickets, and additional lines or devices, enterprises may end up paying more in labor costs than telecom and mobility costs. This is a warning sign that an enterprise needs an automated tool so their team can do their job and do it well.
If telecom and mobility bills are not being monitored correctly with automation, enterprises are likely overpaying through duplicate charges, overages, third-party costs, contract changes, and they might find that they’re receiving late fees on invoices and still being billed for canceled services.
Misleading chargebacks caused by forgotten bills can set a difference in your expenses annually. This also impacts the difference between a productive day at work and a day when no one gets anything done. If something as simple as a bill is keeping your team from working the way they want to, it’s time to look for a better solution.