You might be wondering: do I need a managed services provider?
Today, IT managers are under significant pressure to meet the performance, operational expectations, and security needs of the business while trying to keep costs down.
Most of the financial experts would suggest in these conditions to switch to a predictable cost model, like that of a managed service.
The best time to consider speaking with an MSP is when you are setting future strategic goals or deploying new services to your IT environment. Many times, a company’s existing staff may not be experienced with a new technology or able to maintain new services or applications.
Hiring contractors to provide the service may be more expensive and provide less value in supporting your company’s ever-growing performance goals, given a static or declining budget. This is often true for small, medium, and large companies alike.
Managed Service models have evolved over time, and it is very effective for a business that:
- Relies on their IT Infrastructure to properly support their daily business processes
- Do not have sufficiently trained staff or time to formally deal with proper maintenance, updates, and repairs
- Want to pay one monthly, flat fee for services to provide a high level of service quality to the business
For most business services, IT underpins the business engine. From software to hardware and the skills required to keep the service running, a company could invest significant capital in building and maintaining the in-house support staff.
However, given the maturity of the managed service models and the shift to virtualization and cloud, the need for on-site IT staff can be limited to the exceptions where operational sensitivity justifies it. To ensure greater IT cost predictability amid uncertain requirements, a company may consider leveraging managed service experts.
Some provide customer support on-site when required. Basic services often start with a monitoring service, which identifies potential issues, which you resolve on your own. At the other end of the spectrum, service providers offer comprehensive managed services that cover everything from alerts through problem resolution.
Benefits of Managed Services
Better Cost Control
Cost factors for a business service depend on an organization’s requirement for availability and criticality of a particular service.
The typical cost components of an IT department, including training, equipment, and personnel, are absorbed by the MSP and presented as a fixed monthly charge to the company.
This helps in effectively predicting costs every month when budgeting. Depending on the future requirements and the speed of your organization’s IT maturity, the managed service can scale to address such scenarios.
The biggest benefit is that a company can decide how much to scale based on factors that may include finance and the CIO’s strategic vision. IT Service interruptions and outages can also be prevented, thus mitigating the risk of further losses. In terms of the energy company, the client went from multiple daily outages to one scheduled outage a month.
Improved Risk Management
Every business carries a certain amount of risk. This can be minimized by lowering the individual risk involved with each business service identified as critical. An MSP can help reduce risk by contributing their own proprietary methodologies and access to modern infrastructure and software. This enables adherence to best practices and minimizes the risk involved in service delivery.
The MSP assumes and manages much of the risk for the company it serves by having specific industry knowledge, especially around security and compliance issues. They can partner with your business and guide you on the best way to avoid risk in your domains of expertise.
High Availability, Efficiency, and Productivity
For an IT Service, the saying “time is money” always applies. For optimal company performance, the constant availability of mission-critical IT services is the top priority for many organizations.
While assessing the true cost of downtime is hard, it is always recommended to take proactive steps to avoid it completely. At worst, the reputational risk could be a factor when the outage comes to the attention of those outside the company potentially eroding public trust.
Clients experience better performance with minimal downtime when using a managed service. Many times, mission-critical applications involve multiple technologies and require them to be fully operational and integrated to achieve the IT service expected. All component applications must be available together for the IT service to function seamlessly for internal end-users.
Asignet will help minimize the risk of billing errors by properly dimensioning your network for your business needs. We guarantee that the bills are properly paid. Our solution systematically identifies any discrepancies that may exist in the system for our Team to research and correct.
By optimizing your Managed Services you will get more agile and traceable processes that help to uncover billing inconsistencies, eliminating late payment charges, and enables faster dispute resolutions.
Future-Proofing IT Services
IT departments will always have funding, technical, security, and operational challenges. MSP’s will always have their staff trained on upcoming and new releases as well as new technologies with the ability to lock-in costs for a multi-year period. By creating more predictability, your business will reduce operational risk and challenges and minimize service disruption.
Things to Keep in Mind with Managed Services
Managed Service Providers bring not only practical delivery of a predictable service model and cost to quickly and effectively deliver new IT service to an enterprise, but also enhance the stability and peace of mind for IT and business leaders alike.
The task of delivering new business services to the enterprise while keeping costs controlled is a difficult task in the modern business environment.
A managed service is a great strategy to help your IT organization be highly resilient, and cost predictable, fiscal year to fiscal year. MSPs complement and do not replace existing staff but rather free those valuable resources to lead and deliver on the strategic IT programs necessary to advance business goals.
In larger organizations, an MSP will help your resources to focus on more strategic projects. You can rest assured that your company is minimizing the risks associated with maintaining client data and sensitive competitive information and more with today’s managed service offerings.